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We Are Handsome Swim & Gym

Privacy, Terms & Conditions

It is your responsibility to read and familiarise yourself with the WE ARE HANDSOME Privacy Policy. To do this, go to the CUSTOMER CARE page and click on the provided link.

This Privacy Statement applies to all personal information collected by WE ARE HANDSOME via the internet, including without limitation, by way of the WE ARE HANDSOME website located at  WWW.WEAREHANDSOME.COM

WE ARE HANDSOME recognizes the importance of protecting the privacy of our client’s personal and financial information and acts in accordance with this recognition. As a result, WE ARE HANDSOME has instituted strict policies regarding your privacy. Information provided at the time of registration or submission will not be used for any unsolicited communication, unless you provide your consent. When you register with WE ARE HANDSOME you give us your consent to treat your personal data in accordance with this online privacy policy and for the purposes described below.

What WE ARE HANDSOME collect

In order to provide our clients with the service they deserve WE ARE HANDSOME collects the information that our clients give us. This may include personal information given to us by you when you fill in questionnaires, contact forms or other sections of the WE ARE HANDSOME website or when you post or input information to the WE ARE HANDSOME website; and about how you use the WE ARE HANDSOME website.

We study our clients’ and visitors’ use of our website so we can improve our services and enhance your WE ARE HANDSOME experience. When you register with WE ARE HANDSOME, you give us your name and email address. WE ARE HANDSOME does not collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register or exit this website.

How WE ARE HANDSOME use the information you provide

If you give us your name and email address, we may contact you by email with special information about WE ARE HANDSOME and our products. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide our clients with a better service experience and ensure that partners, our affiliates and we maintain and improve services to our clients. WE ARE HANDSOME will not otherwise use or disclose any information about you without your consent, unless:

Will WE ARE HANDSOME share your information with other entities?

WE ARE HANDSOME does not sell or rent our client’s names, addresses, email addresses or other personal information. In order to maintain our website and enhance our client communications, WE ARE HANDSOME contracts with selected third parties. As necessary, your personal information may be shared with these third parties, solely for the purpose of assisting WE ARE HANDSOME in these endeavours and subject to strict contractual confidentiality obligations. WE ARE HANDSOME will not otherwise use or disclose any information about you without your consent, unless: the use or disclosure is for one of the purposes described in or otherwise permitted by this policy; the use or disclosure is required or permitted by law; we believe it necessary to provide you with a service which you have requested; we believe it necessary to protect the rights, property or personal safety of another person or WE ARE HANDSOME; or the assets or operations of WE ARE HANDSOME’S business are transferred to third party.

If you do not provide requested information, WE ARE HANDSOME may not be able to provide you with access.

PRIVACY SECURITY

WE ARE HANDSOME will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure and to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. WE ARE HANDSOME uses appropriate security measures to protect the information you give us. While we take stringent measures to protect our website and all information, you should be aware that no internet data transmission can be guaranteed to be 100% secure from access by unintended recipients. WE ARE HANDSOME will not be responsible for events arising from unauthorized access to your personal information.

Use of this Website

You will be required to register to use some of the features on this Site. We may change registration requirements from time to time and without notice. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your this information change, please notify us immediately at the following e-mail address customerlove@wearehandsome.com.

Copyright

You must comply with all proprietary and copyright notices on this Site. This Website is owned by WE ARE HANDSOME and its associates, and subject to copyright.

Your Activity

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

Links and Third Party Representation on this Website

WE ARE HANDSOME holds no liability or warranties for any other website that you may have access through this Site.

WE ARE HANDSOME has no control over content that may be publish on Other Websites that are linked to WEAREHANDSOME.COM and the accuracy of information published on the Other Website.

WE ARE HANDSOME is not liable to you or any other person for any direct, indirect, special or other consequential damages arising out of any use of this Site, the use of any other linked website, the use of any Other Website or any Third Party Posted Material.

RETURNS and ORDERS POLICY

  • You must notify WE ARE HANDSOME within 7 calendar days of accepting delivery of the order AND arrange return of the item/s within 7 calendar days after receiving our email authorizing the return.

 

  • To notify WE ARE HANDSOME, email your proof of purchase, being an invoice or email confirmation from WE ARE HANDSOME, to our customer service team at customerlove@wearehandsome.com .

 

  • All sale purchases are final and cannot be returned (including exchanges, credit notes and refunds). We kindly ask that you carefully consider your items before purchasing. Sale returns will only be accepted if the merchandise is faulty or wrongly described.

 

  • During sale periods where a discount code is used, any orders placed prior to the start time of the sale will not be eligible for the discount. THIS INCLUDES CURRENT SALE: 10TH Birthday Sale

 

  • Item/s must be unworn, unwashed and in the original sellable condition. All labels, packaging and hygiene stickers must be attached and in their original condition.

 

  • Customers are responsible for organising the shipment of returns including the cost to send the return back to us. WE ARE HANDSOME is not responsible for the shipment of returns and will not replace or process a return that is lost during shipment. We recommend shipping returns through a tracked service.

 

  • It is not the responsibility of WE ARE HANDSOME to pay or reimburse customers for any government import fees, taxes and/or charges that may be applied to orders. It is the responsibility of customers to be aware of and pay any such costs that their country may apply to imported goods.

 

  • Refunds are made to the credit card that was used to make the original purchase and are for the cost of items only. Shipping costs will not be refunded. Please allow 7 business days for the refund transaction to be completed back onto your card. We will contact you via the email address listed on your order when the refund has taken place.

 

  • For exchanges, we will require a shipping payment to be made prior to re-shipment. We will request this payment from you via PayPal. The charges are as follows:
    • USA Domestic $10
    • International Express $15 (International costs will be in the relevant currency)

 

  • Due to the select nature of our product, we cannot guarantee the availability of merchandise for exchanges

 

  • Once your return order has been received your order will be processed within 7 business days. During holiday periods/sale seasons it may take longer.

 

  • We do not accept returns from purchases made through our stockists. We can only process returns on purchases that were processed through our e-boutique.

 

  • Stock quantities are not updated in real time, and therefore occasionally an item may be sold out at time of purchase. If you purchase an item that is sold out, you will be notified by email as soon as possible and offered a suitable replacement or full refund.

 

  • Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 7 business days for your order to be delivered. Russian/ South African customers may need more patience by reason of the local delivery system and customs­­.

 

 

SIZE CHARTS

XS S M L
AU 6 8 10 12
USA 2 4 6 8
EUROPE 34 36 38 40
UK 8 10 12 14
XS-S M-L
AU 8-10 12-14
USA 4-6 8-10
EUROPE 36-38 40-42
UK 8-10 12-14
Measurements are in centimetres, are approximate only and may vary. XS / 6 S / 8 M / 10 L / 12
BUST 79 84 89 94
UNDERBUST 55.20 60 64.8 69.60
WAIST 52 57 62 67
HIGH HIP (10CM Above Waist) 77 82 87 92
LOW HIP (10CM Below Waist) 89 94.2 103.20 104

OUR HEALTHY SUMMER NEWSLETTER

Privacy Policy

PRIVACY POLICY & SECURITY

WE ARE HANDSOME will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure and to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. WE ARE HANDSOME uses appropriate security measures to protect the information you give us. While we take stringent measures to protect our website and all information, you should be aware that no internet data transmission can be guaranteed to be 100% secure from access by unintended recipients. WE ARE HANDSOME will not be responsible for events arising from unauthorized access to your personal information.

Use of this Website

You will be required to register to use some of the features on this Site. We may change registration requirements from time to time and without notice. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your this information change, please notify us immediately at the following e-mail address customerlove@wearehandsome.com.

Copyright

You must comply with all proprietary and copyright notices on this Site. This Website is owned by WE ARE HANDSOME and its associates, and subject to copyright.

Your Activity

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

Links and Third Party Representation on this Website

WE ARE HANDSOME holds no liability or warranties for any other website that you may have access through this Site.

WE ARE HANDSOME has no control over content that may be publish on Other Websites that are linked to WEAREHANDSOME.COM and the accuracy of information published on the Other Website.

WE ARE HANDSOME is not liable to you or any other person for any direct, indirect, special or other consequential damages arising out of any use of this Site, the use of any other linked website, the use of any Other Website or any Third Party Posted Material.

 

WE ARE HANDSOME LLC
395 Beethoven St
Los Angeles, CA  90066

Shipping & Returns

Shipping

 

*WE SHIP ALL ORDERS FROM THE USA*

Delivery in United States

• Delivery is via FedEx Smart Post (with tracking) and generally takes 2-7 business days – it costs $5 USD.
•Express Delivery is via UPS Ground and takes 3 days – it costs $14 USD.
•Lost or stolen postage is not covered by insurance.
•Once shipped, you will be emailed with a tracking number, which may be tracked at FedEx Tracking

 

International

All international shipping is processed via Priority International Shipping.

Shipment is between 3-21 days depending on your location.

Please note that shipment to countries outside of USA may be subject to import fees, taxes and/or customs duties levied by the destination country. The recipient of the shipment is responsible for all Import Fees.

Returns

Returns and Orders Policy

    •You must notify WE ARE HANDSOME within 7 calendar days of accepting delivery of the order AND arrange return of the item/s within 7 calendar days after receiving our email authorizing the return.

 

    • •To notify WE ARE HANDSOME, email your proof of purchase, being an invoice or email confirmation from WE ARE HANDSOME, to our customer service team at

customerlove@wearehandsome.com

     .

 

    •All SALE purchases are final and cannot be returned (including exchanges, credit notes and refunds). We kindly ask that you carefully consider your items before purchasing. Sale returns will only be accepted if the merchandise is faulty or wrongly described.

 

    •During sale periods where a discount code is used, any orders placed prior to the start time of the sale will not be eligible for the discount. This includes the current sale 10TH Birthday Sale.

 

    • •Item/s must be unworn, unwashed and in the original sellable condition. All labels, packaging and hygiene stickers must be attached and in their original condition.
      •       Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.

 

    •Customers are responsible for organising the shipment of returns including the cost to send the return back to us. WE ARE HANDSOME is not responsible for the shipment of returns and will not replace or process a return that is lost during shipment. We recommend shipping returns through a tracked service.

 

    •It is not the responsibility of WE ARE HANDSOME to pay or reimburse customers for any government import fees, taxes and/or charges that may be applied to orders. It is the responsibility of customers to be aware of and pay any such costs that their country may apply to imported goods.

 

    •Refunds are made to the credit card that was used to make the original purchase and are for the cost of items only. Shipping costs will not be refunded. Please allow 7 business days for the refund transaction to be completed back onto your card. We will contact you via the email address listed on your order when the refund has taken place.
    • Refunds for purchases made through Paypal might be subject to Paypal Fees upon refund. We Are Handsome is not responsible for such fees, which generally represent a small % of the transaction. We cannot reiburse you for suh fees if they are charged through Paypal’s platform.

 

  • •For exchanges, we will require a shipping payment to be made prior to re-shipment. We will request this payment from you via PayPal. The charges are as follows:
    •USA Domestic $5
    •International Standard $10 (International costs will be in the relevant currency)
    •International Express $20 (International costs will be in the relevant currency)

 

    •Due to the select nature of our product, we cannot guarantee the availability of merchandise for exchanges.

 

    •Once your return order has been received your order will be processed within 7 business days. During holiday periods/sale seasons it may take longer.

 

    •We do not accept returns from purchases made through our stockists. We can only process returns on purchases that were processed through our e-boutique.

 

    •Stock quantities are not updated in real time, and therefore occasionally an item may be sold out at time of purchase. If you purchase an item that is sold out, you will be notified by email as soon as possible and offered a suitable replacement or full refund.

 

    •Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 7 business days for your order to be delivered. Russian/ South African customers may need more patience by reason of the local delivery system and customs­­.

Privacy, Terms & Conditions

It is your responsibility to read and familiarise yourself with the WE ARE HANDSOME Privacy Policy. To do this, go to the CUSTOMER CARE page and click on the provided link.

This Privacy Statement applies to all personal information collected by WE ARE HANDSOME via the internet, including without limitation, by way of the WE ARE HANDSOME website located at  WWW.WEAREHANDSOME.COM

WE ARE HANDSOME recognizes the importance of protecting the privacy of our client’s personal and financial information and acts in accordance with this recognition. As a result, WE ARE HANDSOME has instituted strict policies regarding your privacy. Information provided at the time of registration or submission will not be used for any unsolicited communication, unless you provide your consent. When you register with WE ARE HANDSOME you give us your consent to treat your personal data in accordance with this online privacy policy and for the purposes described below.

What WE ARE HANDSOME collect

In order to provide our clients with the service they deserve WE ARE HANDSOME collects the information that our clients give us. This may include personal information given to us by you when you fill in questionnaires, contact forms or other sections of the WE ARE HANDSOME website or when you post or input information to the WE ARE HANDSOME website; and about how you use the WE ARE HANDSOME website.

We study our clients’ and visitors’ use of our website so we can improve our services and enhance your WE ARE HANDSOME experience. When you register with WE ARE HANDSOME, you give us your name and email address. WE ARE HANDSOME does not collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register or exit this website.

How WE ARE HANDSOME use the information you provide

If you give us your name and email address, we may contact you by email with special information about WE ARE HANDSOME and our products. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide our clients with a better service experience and ensure that partners, our affiliates and we maintain and improve services to our clients. WE ARE HANDSOME will not otherwise use or disclose any information about you without your consent, unless:

Will WE ARE HANDSOME share your information with other entities?

WE ARE HANDSOME does not sell or rent our client’s names, addresses, email addresses or other personal information. In order to maintain our website and enhance our client communications, WE ARE HANDSOME contracts with selected third parties. As necessary, your personal information may be shared with these third parties, solely for the purpose of assisting WE ARE HANDSOME in these endeavours and subject to strict contractual confidentiality obligations. WE ARE HANDSOME will not otherwise use or disclose any information about you without your consent, unless: the use or disclosure is for one of the purposes described in or otherwise permitted by this policy; the use or disclosure is required or permitted by law; we believe it necessary to provide you with a service which you have requested; we believe it necessary to protect the rights, property or personal safety of another person or WE ARE HANDSOME; or the assets or operations of WE ARE HANDSOME’S business are transferred to third party.

If you do not provide requested information, WE ARE HANDSOME may not be able to provide you with access.

PRIVACY SECURITY

WE ARE HANDSOME will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure and to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. WE ARE HANDSOME uses appropriate security measures to protect the information you give us. While we take stringent measures to protect our website and all information, you should be aware that no internet data transmission can be guaranteed to be 100% secure from access by unintended recipients. WE ARE HANDSOME will not be responsible for events arising from unauthorized access to your personal information.

Use of this Website

You will be required to register to use some of the features on this Site. We may change registration requirements from time to time and without notice. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your this information change, please notify us immediately at the following e-mail address customerlove@wearehandsome.com.

Copyright

You must comply with all proprietary and copyright notices on this Site. This Website is owned by WE ARE HANDSOME and its associates, and subject to copyright.

Your Activity

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

Links and Third Party Representation on this Website

WE ARE HANDSOME holds no liability or warranties for any other website that you may have access through this Site.

WE ARE HANDSOME has no control over content that may be publish on Other Websites that are linked to WEAREHANDSOME.COM and the accuracy of information published on the Other Website.

WE ARE HANDSOME is not liable to you or any other person for any direct, indirect, special or other consequential damages arising out of any use of this Site, the use of any other linked website, the use of any Other Website or any Third Party Posted Material.

RETURNS and ORDERS POLICY

  • You must notify WE ARE HANDSOME within 7 calendar days of accepting delivery of the order AND arrange return of the item/s within 7 calendar days after receiving our email authorizing the return.

 

  • To notify WE ARE HANDSOME, email your proof of purchase, being an invoice or email confirmation from WE ARE HANDSOME, to our customer service team at customerlove@wearehandsome.com .

 

  • All sale purchases are final and cannot be returned (including exchanges, credit notes and refunds). We kindly ask that you carefully consider your items before purchasing. Sale returns will only be accepted if the merchandise is faulty or wrongly described.

 

  • During sale periods where a discount code is used, any orders placed prior to the start time of the sale will not be eligible for the discount. THIS INCLUDES CURRENT SALE: 10TH Birthday Sale

 

  • Item/s must be unworn, unwashed and in the original sellable condition. All labels, packaging and hygiene stickers must be attached and in their original condition.

 

  • Customers are responsible for organising the shipment of returns including the cost to send the return back to us. WE ARE HANDSOME is not responsible for the shipment of returns and will not replace or process a return that is lost during shipment. We recommend shipping returns through a tracked service.

 

  • It is not the responsibility of WE ARE HANDSOME to pay or reimburse customers for any government import fees, taxes and/or charges that may be applied to orders. It is the responsibility of customers to be aware of and pay any such costs that their country may apply to imported goods.

 

  • Refunds are made to the credit card that was used to make the original purchase and are for the cost of items only. Shipping costs will not be refunded. Please allow 7 business days for the refund transaction to be completed back onto your card. We will contact you via the email address listed on your order when the refund has taken place.

 

  • For exchanges, we will require a shipping payment to be made prior to re-shipment. We will request this payment from you via PayPal. The charges are as follows:
    • USA Domestic $10
    • International Express $15 (International costs will be in the relevant currency)

 

  • Due to the select nature of our product, we cannot guarantee the availability of merchandise for exchanges

 

  • Once your return order has been received your order will be processed within 7 business days. During holiday periods/sale seasons it may take longer.

 

  • We do not accept returns from purchases made through our stockists. We can only process returns on purchases that were processed through our e-boutique.

 

  • Stock quantities are not updated in real time, and therefore occasionally an item may be sold out at time of purchase. If you purchase an item that is sold out, you will be notified by email as soon as possible and offered a suitable replacement or full refund.

 

  • Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 7 business days for your order to be delivered. Russian/ South African customers may need more patience by reason of the local delivery system and customs­­.

 

 

FAQ's

WHAT'S THE BEST WAY TO GET IN CONTACT WITH YOU?

The best way to get in touch is via our website contact form or by sending an email to customerlove@wearehandsome.com.
We’ll get back to you as soon as we can – we promise.

I'VE SENT AN EMAIL TO CUSTOMER SERVICE AND HAVEN'T HEARD BACK!

Don’t fret, handsome one! Right now our customer service takes place on Monday and Thursday every week.
If you’ve emailed us outside of these days we’ll get back to you on the next available Monday or Thursday – we promise!

CAN I CHECK ON THE STATUS OF MY PACKAGE?

Yes – just log into your account and you can see the status of your order!
Click HERE to log in.

DO YOU DELIVER TO BUSINESS ADDRESSES OR PO BOXES?

Yes, we deliver to business addresses. We cannot, however deliver to PO boxes. This address cannot be changed once the item has been dispatched.

WHAT IF MY PACKAGE DOES NOT ARRIVE?

If your package is taking longer than you expect, please email us at customerlove@wearehandsome.com and will endeavour to track down your package for you.

DO YOU REFUND PURCHASES?

Please read our Returns Policy on our website here – https://wearehandsome.com/delivery-returns/ 

Returns & Exchanges

Please read our Returns Policy on our website here – https://wearehandsome.com/delivery-returns/ 

*Please note Returns & Exchanges are not applicable to Sale Items. This includes the current 50% off sale: 10TH Birthday Sale

Conditions of Return/Exchange

Please read our Returns Policy on our website here – https://wearehandsome.com/delivery-returns/

WHAT CURRENCY WILL I PAY IN?

Our prices are automatically determined by your location and are set to the relevant currency that you will be charged in.

  • Australia: AUD
  • United Kingdom: GBP
  • European Union: EUR
  • USA/Rest of World: USD

Our website settles into USD from your creditcard.

WILL YOU GET REPLACEMENT STOCK ON AN ITEM IF YOU HAVE SOLD OUT?

If you are looking for a specific style and our website shows we are sold out, please email us at customerlove@wearehandsome.com . We can tell you whether we have any more stock available – or when we will and if any of stockists might have what you’re looking for.

WHAT IF I RECEIVED THE ORDER AND IT IS INCORRECT?

We do our best to get your order correct the first time around, but mistakes do happen occasionally!

If the order you received is incorrect – please email customerlove@wearehandsome.com and we will ensure you receive the correct order as soon as possible.

IS THE WE ARE HANDSOME WEBSITE SECURE?

Rest assured that your personal details are completely secure with us. We do not share, sell or distribute customer information

We store any personal information that you give to us securely, using high-level SSL encryption technology. You will notice that the URL prefix (located in your address bar) will change from the standard http:// to secure https:// – this means you are in a secure mode.

WHAT SIZE AM I?

At WE ARE HANDSOME we make sure that our sizing is in conjunction with Australian sizing standards. This being said, please note that each and every designer does vary.

You can see the sizing chart on each product page or on our website here – https://wearehandsome.com/size-guide/ .
We offer many styles in different shapes and cuts, please take the size guide as a guide only.

MY PROMOTIONAL CODE DOESN'T WORK?

If you are having any trouble at all with your promotional code, please email us straight away at customerlove@wearehandsome.com and we’ll look into it for you.

Note that during sale times, other promotional codes and gift certificates cannot be used in conjunction with the sale code.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard and American Express. Please note that there is a 2.5% charge on American express. We do not accept direct debits.

HOW DO I CARE FOR MY GARMENT?

Although our garments may make you feel invincible, the swimsuit itself is rather delicate.

Make sure you follow these easy steps to make sure your piece of We Are Handsome stays with you forever!

  • Use a mild detergent while hand washing it separately in cold water.
  • Pretty please don’t tumble dry, wring, soak or bleach your garment (that’s just cruel), it’s best to let it dry in the shade.
  • Try not to leave it rolled up and wet, make sure you rinse it really well after each use, especially if you’re spending a lot of time frolicking in an infinity pool – or a non-infinity pool for that matter!
  • Please don’t iron or dry-clean it.
  • Also, try to stay away from rough surfaces as it could cause pilling, and we all know that is not a good look.

 

Privacy, Terms & Conditions

It is your responsibility to read and familiarise yourself with the WE ARE HANDSOME Privacy Policy. To do this, go to the CUSTOMER CARE page and click on the provided link.

This Privacy Statement applies to all personal information collected by WE ARE HANDSOME via the internet, including without limitation, by way of the WE ARE HANDSOME website located at  WWW.WEAREHANDSOME.COM

WE ARE HANDSOME recognizes the importance of protecting the privacy of our client’s personal and financial information and acts in accordance with this recognition. As a result, WE ARE HANDSOME has instituted strict policies regarding your privacy. Information provided at the time of registration or submission will not be used for any unsolicited communication, unless you provide your consent. When you register with WE ARE HANDSOME you give us your consent to treat your personal data in accordance with this online privacy policy and for the purposes described below.

What WE ARE HANDSOME collect

In order to provide our clients with the service they deserve WE ARE HANDSOME collects the information that our clients give us. This may include personal information given to us by you when you fill in questionnaires, contact forms or other sections of the WE ARE HANDSOME website or when you post or input information to the WE ARE HANDSOME website; and about how you use the WE ARE HANDSOME website.

We study our clients’ and visitors’ use of our website so we can improve our services and enhance your WE ARE HANDSOME experience. When you register with WE ARE HANDSOME, you give us your name and email address. WE ARE HANDSOME does not collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register or exit this website.

How WE ARE HANDSOME use the information you provide

If you give us your name and email address, we may contact you by email with special information about WE ARE HANDSOME and our products. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide our clients with a better service experience and ensure that partners, our affiliates and we maintain and improve services to our clients. WE ARE HANDSOME will not otherwise use or disclose any information about you without your consent, unless:

Will WE ARE HANDSOME share your information with other entities?

WE ARE HANDSOME does not sell or rent our client’s names, addresses, email addresses or other personal information. In order to maintain our website and enhance our client communications, WE ARE HANDSOME contracts with selected third parties. As necessary, your personal information may be shared with these third parties, solely for the purpose of assisting WE ARE HANDSOME in these endeavours and subject to strict contractual confidentiality obligations. WE ARE HANDSOME will not otherwise use or disclose any information about you without your consent, unless: the use or disclosure is for one of the purposes described in or otherwise permitted by this policy; the use or disclosure is required or permitted by law; we believe it necessary to provide you with a service which you have requested; we believe it necessary to protect the rights, property or personal safety of another person or WE ARE HANDSOME; or the assets or operations of WE ARE HANDSOME’S business are transferred to third party.

If you do not provide requested information, WE ARE HANDSOME may not be able to provide you with access.

PRIVACY SECURITY

WE ARE HANDSOME will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure and to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. WE ARE HANDSOME uses appropriate security measures to protect the information you give us. While we take stringent measures to protect our website and all information, you should be aware that no internet data transmission can be guaranteed to be 100% secure from access by unintended recipients. WE ARE HANDSOME will not be responsible for events arising from unauthorized access to your personal information.

Use of this Website

You will be required to register to use some of the features on this Site. We may change registration requirements from time to time and without notice. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your this information change, please notify us immediately at the following e-mail address customerlove@wearehandsome.com.

Copyright

You must comply with all proprietary and copyright notices on this Site. This Website is owned by WE ARE HANDSOME and its associates, and subject to copyright.

Your Activity

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

Links and Third Party Representation on this Website

WE ARE HANDSOME holds no liability or warranties for any other website that you may have access through this Site.

WE ARE HANDSOME has no control over content that may be publish on Other Websites that are linked to WEAREHANDSOME.COM and the accuracy of information published on the Other Website.

WE ARE HANDSOME is not liable to you or any other person for any direct, indirect, special or other consequential damages arising out of any use of this Site, the use of any other linked website, the use of any Other Website or any Third Party Posted Material.

RETURNS and ORDERS POLICY

  • You must notify WE ARE HANDSOME within 7 calendar days of accepting delivery of the order AND arrange return of the item/s within 7 calendar days after receiving our email authorizing the return.

 

  • To notify WE ARE HANDSOME, email your proof of purchase, being an invoice or email confirmation from WE ARE HANDSOME, to our customer service team at customerlove@wearehandsome.com .

 

  • All sale purchases are final and cannot be returned (including exchanges, credit notes and refunds). We kindly ask that you carefully consider your items before purchasing. Sale returns will only be accepted if the merchandise is faulty or wrongly described.

 

  • During sale periods where a discount code is used, any orders placed prior to the start time of the sale will not be eligible for the discount. THIS INCLUDES CURRENT SALE: 10TH Birthday Sale

 

  • Item/s must be unworn, unwashed and in the original sellable condition. All labels, packaging and hygiene stickers must be attached and in their original condition.

 

  • Customers are responsible for organising the shipment of returns including the cost to send the return back to us. WE ARE HANDSOME is not responsible for the shipment of returns and will not replace or process a return that is lost during shipment. We recommend shipping returns through a tracked service.

 

  • It is not the responsibility of WE ARE HANDSOME to pay or reimburse customers for any government import fees, taxes and/or charges that may be applied to orders. It is the responsibility of customers to be aware of and pay any such costs that their country may apply to imported goods.

 

  • Refunds are made to the credit card that was used to make the original purchase and are for the cost of items only. Shipping costs will not be refunded. Please allow 7 business days for the refund transaction to be completed back onto your card. We will contact you via the email address listed on your order when the refund has taken place.

 

  • For exchanges, we will require a shipping payment to be made prior to re-shipment. We will request this payment from you via PayPal. The charges are as follows:
    • USA Domestic $10
    • International Express $15 (International costs will be in the relevant currency)

 

  • Due to the select nature of our product, we cannot guarantee the availability of merchandise for exchanges

 

  • Once your return order has been received your order will be processed within 7 business days. During holiday periods/sale seasons it may take longer.

 

  • We do not accept returns from purchases made through our stockists. We can only process returns on purchases that were processed through our e-boutique.

 

  • Stock quantities are not updated in real time, and therefore occasionally an item may be sold out at time of purchase. If you purchase an item that is sold out, you will be notified by email as soon as possible and offered a suitable replacement or full refund.

 

  • Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 7 business days for your order to be delivered. Russian/ South African customers may need more patience by reason of the local delivery system and customs­­.