Shipping & Returns
*WE SHIP ALL ORDERS FROM THE USA*
Delivery in United States
• Delivery is via FedEx Smart Post (with tracking) and generally takes 2-7 business days.
•It is charged at a flat rate of $5.00 AUD (it will be converted upon checkout for other currencies)
•Lost or stolen postage is not covered by insurance.
•Once shipped, you will be emailed with a tracking number, which may be tracked at FedEx Tracking
All international shipping is processed via Priority International Shipping.
Shipment is between 3-21 days depending on your location.
Please note that shipment to countries outside of USA may be subject to import fees, taxes and/or customs duties levied by the destination country. The recipient of the shipment is responsible for all Import Fees.
Returns and Orders Policy
- •You must notify WE ARE HANDSOME within 7 calendar days of accepting delivery of the order AND arrange return of the item/s within 7 calendar days after receiving our email authorizing the return.
- •To notify WE ARE HANDSOME, email your proof of purchase, being an invoice or email confirmation from WE ARE HANDSOME, to our customer service team at
- •All sale purchases are final and cannot be returned (including exchanges, credit notes and refunds). We kindly ask that you carefully consider your items before purchasing. Sale returns will only be accepted if the merchandise is faulty or wrongly described.
- •During sale periods where a discount code is used, any orders placed prior to the start time of the sale will not be eligible for the discount. This includes the current sale FIT50.
- •Item/s must be unworn, unwashed and in the original sellable condition. All labels, packaging and hygiene stickers must be attached and in their original condition.
- Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
- •Customers are responsible for organising the shipment of returns including the cost to send the return back to us. WE ARE HANDSOME is not responsible for the shipment of returns and will not replace or process a return that is lost during shipment. We recommend shipping returns through a tracked service.
- •It is not the responsibility of WE ARE HANDSOME to pay or reimburse customers for any government import fees, taxes and/or charges that may be applied to orders. It is the responsibility of customers to be aware of and pay any such costs that their country may apply to imported goods.
- •Refunds are made to the credit card that was used to make the original purchase and are for the cost of items only. Shipping costs will not be refunded. Please allow 7 business days for the refund transaction to be completed back onto your card. We will contact you via the email address listed on your order when the refund has taken place.
- Refunds for purchases made through Paypal might be subject to Paypal Fees upon refund. We Are Handsome is not responsible for such fees, which generally represent a small % of the transaction. We cannot reiburse you for suh fees if they are charged through Paypal’s platform.
- •For exchanges, we will require a shipping payment to be made prior to re-shipment. We will request this payment from you via PayPal. The charges are as follows:
•USA Domestic $5
•International Standard $10 (International costs will be in the relevant currency)
•International Express $20 (International costs will be in the relevant currency)
- •Due to the select nature of our product, we cannot guarantee the availability of merchandise for exchanges.
- •Once your return order has been received your order will be processed within 5 business days. During holiday periods/sale seasons it may take longer.
- •We do not accept returns from purchases made through our stockists. We can only process returns on purchases that were processed through our e-boutique.
- •Stock quantities are not updated in real time, and therefore occasionally an item may be sold out at time of purchase. If you purchase an item that is sold out, you will be notified by email as soon as possible and offered a suitable replacement or full refund.
- •Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 7 business days for your order to be delivered. Russian/ South African customers may need more patience by reason of the local delivery system and customs.