WHAT'S THE BEST WAY TO GET IN CONTACT WITH YOU?
The best way to get in touch is via our website contact form or by sending an email to firstname.lastname@example.org.
We’ll get back to you as soon as we can – we promise.
I'VE SENT AN EMAIL TO CUSTOMER SERVICE AND HAVEN'T HEARD BACK!
Don’t fret, handsome one! Right now our customer service takes place on Monday and Thursday every week.
If you’ve emailed us outside of these days we’ll get back to you on the next available Monday or Thursday – we promise!
CAN I CHECK ON THE STATUS OF MY PACKAGE?
Yes – just log into your account and you can see the status of your order!
Click HERE to log in.
DO YOU DELIVER TO BUSINESS ADDRESSES OR PO BOXES?
Yes, we deliver to business addresses. We cannot, however deliver to PO boxes. This address cannot be changed once the item has been dispatched.
WHAT IF MY PACKAGE DOES NOT ARRIVE?
If your package is taking longer than you expect, please email us at email@example.com and will endeavour to track down your package for you.
DO YOU REFUND PURCHASES?
Returns & Exchanges
Conditions of Return/Exchange
WHAT CURRENCY WILL I PAY IN?
Our prices are automatically determined by your location and are set to the relevant currency that you will be charged in.
- Australia: AUD
- United Kingdom: GBP
- European Union: EUR
- USA/Rest of World: USD
WILL YOU GET REPLACEMENT STOCK ON AN ITEM IF YOU HAVE SOLD OUT?
If you are looking for a specific style and our website shows we are sold out, please email us at firstname.lastname@example.org . We can tell you whether we have any more stock available – or when we will and if any of stockists might have what you’re looking for.
WHAT IF I RECEIVED THE ORDER AND IT IS INCORRECT?
We do our best to get your order correct the first time around, but mistakes do happen ocassionally!
If the order you received is incorrect – please email email@example.com and we will ensure you receive the correct order as soon as possible.
IS THE WE ARE HANDSOME WEBSITE SECURE?
Rest assured that your personal details are completely secure with us. We do not share, sell or distribute customer information
We store any personal information that you give to us securely, using high-level SSL encryption technology. You will notice that the URL prefix (located in your address bar) will change from the standard http:// to secure https:// – this means you are in a secure mode.
WHAT SIZE AM I?
At WE ARE HANDSOME we make sure that our sizing is in conjunction with Australian sizing standards. This being said, please note that each and every designer does vary.
You can see the sizing chart on each product page or on our website here – https://wearehandsome.com/size-guide/ .
MY PROMOTIONAL CODE DOESN'T WORK?
If you are having any trouble at all with your promotional code, please email us straight away at firstname.lastname@example.org and we’ll look into it for you.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard and American Express. Please note that there is a 2.5% charge on American express. We do not accept direct debits.
HOW TO BEST CARE FOR YOUR GARMENT?
Although our garments may make you feel invincible, the swimsuit itself is rather delicate.
Make sure you follow these easy steps to make sure your piece of We Are Handsome stays with you forever!
- Use a mild detergent while hand washing it separately in cold water.
- Pretty please don’t tumble dry, wring, soak or bleach your garment (that’s just cruel), it’s best to let it dry in the shade.
- Try not to leave it rolled up and wet, make sure you rinse it really well after each use, especially if you’re spending a lot of time frolicking in an infinity pool – or a non-infinity pool for that matter!
- Please don’t iron or dry-clean it.
- Also, try to stay away from rough surfaces as it could cause pilling, and we all know that is not a good look.